Return & Exchange Policy

Returns & Exchange Policy

At HerEra, every piece is carefully checked and packed before dispatch. We want you to feel confident and happy with your purchase. If you are not satisfied with your order, you may request a return under the following conditions.

Return Request

• Please email us at [insert customer-care email address] within 48 hours of delivery.
• Mention your order number, reason for return, and product details.
• Please attach clear photographs of the product and packaging. An unboxing video is recommended, especially for damaged, defective, or incorrect items.
• Requests received after 48 hours may not be accepted.

Return Eligibility

To qualify for a return:

• The jewellery must be unused, unworn, and in its original condition.
• All tags, protective coverings, certificates, pouches, boxes, and complimentary items must be returned.
• The product must not show scratches, damage, perfume exposure, stains, alterations, or signs of wear.
• The item must be securely packed to prevent damage while in transit.

For hygiene reasons, earrings and other pierced jewellery may only be returned if they are unworn and all hygiene seals or protective packaging remain intact.

Store Credit

Once the returned product passes our quality inspection, we will issue a HerEra coupon code equal to the value paid for the accepted product.

• The coupon will be valid for one year from the date of issue.
• It can be used toward a future purchase from HerEra.
• Original shipping charges, COD charges, and return-shipping costs are not included in the coupon value.
• Store credit cannot be redeemed for cash or transferred to another person.
• No cash or bank refund will be provided for a change-of-mind return.

Return Shipping

For regular returns, customers are responsible for safely shipping the product to the return address shared by our customer-care team.

Please use a trackable courier service. HerEra will not be responsible for returned parcels that are lost or damaged in transit.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs and, where available, an unboxing video.

After verification, HerEra will arrange an appropriate resolution at no additional cost, such as a replacement or store credit. If the same product is unavailable, an alternative product or store credit will be offered.

Non-Returnable Items

Returns will not be accepted for:

• Products showing signs of wear, damage, alteration, or improper handling
• Products without their original packaging, tags, or accessories
• Personalised or customised jewellery
• Free gifts and complimentary products
• Items specifically marked Final Sale or Non-Returnable
• Returns requested after the 48-hour notification period

Processing Time

Returned products will be inspected after they reach us. Approved store-credit coupon codes will generally be issued within 5–7 business days after inspection.

By purchasing from HerEra, you agree to the terms of this Returns & Exchange Policy.

HerEra — Fashionably Yours