Return & Exchange Shipping Policy

Return and Exchange Shipping Policy

At HerEra, we aim to make every return or exchange clear and convenient while ensuring that all jewellery reaches us safely.

Return or Exchange Request

• Customers must email connect@hererashop.in within 48 hours of delivery.
• Please mention the order number, reason for the request and product details.
• Clear photographs of the product and packaging must be attached.
• An unboxing video is required when reporting a damaged, defective, missing or incorrect product.
• Products must not be shipped back without approval from HerEra.

Shipping the Product to HerEra

Once a return or exchange request is approved, the customer must dispatch the product to the return address provided by HerEra within 5 calendar days.

Customers may choose either of the following methods:

Self-Shipping

The customer may send the product through a reliable, trackable courier service at their own cost.

The tracking details must be shared with HerEra by email after dispatch. HerEra will not be responsible for returned parcels that are lost or damaged during self-shipping.

HerEra Reverse Pickup

Where reverse-pickup service is available, HerEra can arrange collection through its courier partner.

The applicable reverse-shipping fee will be communicated to the customer before arranging pickup. Once accepted, this amount may be collected separately or deducted from the customer’s approved store credit.

Reverse pickup is subject to courier availability at the customer’s PIN code.

Who Pays the Shipping Cost?

Preference-Based Returns or Exchanges

If the return or exchange is requested because of personal preference, suitability, size, style or a change of mind:

• The customer will bear the return or reverse-shipping cost.
• For an exchange, the customer may also be required to pay the shipping cost for sending the replacement product.
• Any applicable charges will be communicated before the exchange is processed.

Damaged, Defective or Incorrect Products

If HerEra verifies that the product delivered was damaged, defective or different from the item ordered:

• HerEra will bear the reasonable return and replacement shipping costs.
• HerEra may arrange a reverse pickup, subject to service availability.
• The customer must report the issue within 48 hours of delivery with the required photographs and unboxing video.

Packaging Requirements

The jewellery must be securely packed in its original box or protective packaging, together with all tags, pouches, accessories, certificates and complimentary items received with the order.

HerEra may reject a return or exchange if the product is damaged because of inadequate packaging or improper handling by the customer.

Inspection and Processing

A return or exchange will be processed only after the product reaches HerEra and passes quality inspection.

• Approved returns will be refunded as HerEra Store Credit valid for one year, according to our Refund Policy.
• Approved exchanges are subject to product availability.
• Replacement products will generally be dispatched within 3–5 business days after inspection.
• If the requested replacement is unavailable, HerEra Store Credit will be issued for the eligible amount.

By requesting a return or exchange, the customer agrees to this Return and Exchange Shipping Policy.

HerEra — Fashionably Yours