Refund policy

Refund Policy

At HerEra, we want every customer to enjoy a confident and satisfying shopping experience. Eligible returns will be refunded as HerEra Store Credit, which can be used toward a future purchase from our website.

Refund Method

• Approved refunds will be issued as HerEra Store Credit.
• The store credit will be equal to the amount actually paid for the accepted returned product.
• It will be valid for one year from the date of issue.
• Store credit is non-transferable and cannot be redeemed for cash.

Customers must sign in using the email address linked to their original order to use the available credit at checkout.

Requesting a Refund

Customers must contact us at connect@hererashop.in within 48 hours of delivery and
provide:

• Order number
• Reason for the return
• Clear photographs of the product and packaging

 An unboxing video, especially for damaged, defective, missing or incorrect products
Requests submitted after 48 hours may not be accepted.

Refund Approval

Store credit will be issued only after:

1. The return request is approved.
2. The product is received by HerEra.
3. The product passes our quality inspection.

The returned jewellery must be unused, unworn and undamaged, with all tags, protective coverings, boxes, pouches and complimentary items intact.

Refund Value

• The credit will be based on the final product price paid after discounts.
• Original shipping fees, COD charges and return-shipping costs are non-refundable for change-of-mind returns.
• If HerEra sent a damaged, defective or incorrect product, the applicable shipping cost will be handled by HerEra.
• Free gifts and complimentary products have no refundable value and must be
  returned when required.

Processing Time

Approved store credit will generally be added to the customer’s account within 5–7
business days after the returned product passes inspection. The customer will receive an
email confirmation once the credit has been issued.

Refund to Original Payment Method

Refunds to the original payment method will ordinarily be provided only in exceptional
circumstances, including:

• Duplicate payment
  
• Cancellation accepted before dispatch
  
• An item HerEra is unable to supply
  
• Any situation in which a monetary refund is required under applicable law

Where approved, bank or payment-gateway processing times may take an additional 7–10 business days.

Non-Refundable Products

Refunds will not be approved for:

• Worn, used, altered or damaged jewellery
  
• Products without their original packaging, tags or accessories
  
• Personalised or customised jewellery
  
• Free gifts and complimentary products
  
• Products marked “Final Sale” or “Non-Returnable”
  
• Returns requested outside the specified timeline

By placing an order with HerEra, the customer agrees to this Refund Policy.

HerEra — Fashionably Yours